Fix the most common lead and chatbot workflow issues
If something is not working as expected, this page helps you review the most common LeadFlow AI issues around setup, chatbot behavior, scoring, CRM handoff, and automation flow quality.
Begin with the basics
- Make sure the plugin is installed and activated
- Confirm that your core settings are saved correctly
- Review AI or knowledge-related setup
- Check scoring, routing, and handoff conditions
- Test with one simple lead path first
Typical issues
Chat output feels wrong or too generic
Review your AI configuration, profile behavior, knowledge base quality, and prompt or routing context. Weak inputs often produce weak lead conversations.
Lead scoring does not match expectations
Check your scoring logic, profile assumptions, qualification thresholds, and the actual information present in the captured lead.
CRM handoff is missing data
Review what fields are being sent, what conditions trigger the handoff, and whether the receiving system is expecting a different structure.
Webhooks do not run
Verify the destination endpoint, trigger conditions, connectivity, and any authentication or field mapping expectations on the receiving side.
Workflow feels slow
AI requests, external systems, long payloads, hosting limitations, or large knowledge sources can all affect response speed. Test in smaller pieces first.
Change one variable at a time
When troubleshooting, avoid changing several settings at once. Isolate one part of the workflow, test it, then move to the next piece. This makes root causes easier to identify.
Contact support when
- The plugin cannot be activated
- Leads are not being captured correctly
- Scoring or qualification never behaves as expected
- CRM or webhook delivery fails repeatedly
- You need help understanding the intended workflow model